Job Description
Join FlexiWork Solutions and transform your career with unmatched flexibility! We're seeking passionate Evening Customer Support Specialists to deliver exceptional service during our peak hours. Enjoy competitive pay, remote work options, and a schedule that adapts to your life. This is your chance to thrive in a dynamic environment where your well-being matters as much as your performance.
Why FlexiWork Solutions? Our innovative approach combines cutting-edge technology with human-centric values, creating an inclusive culture that celebrates diversity and work-life harmony. As part of our New York team, you'll access professional development resources and connect with industry leaders.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening hours (4 PM - 12 AM EST)
- Resolve technical inquiries and troubleshoot software/hardware issues efficiently
- Maintain accurate customer records in CRM systems while ensuring data privacy compliance
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Contribute to process improvement initiatives to enhance customer satisfaction metrics
- Participate in ongoing training to maintain product knowledge and service excellence
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional problem-solving skills with ability to remain calm under pressure
- Strong written and verbal communication skills with clear articulation
- Reliable high-speed internet and quiet home office environment
- Ability to work independently while collaborating effectively in a virtual team