Job Description
Join Tampa Bay Innovations for a revolutionary flexible work experience! We're seeking passionate Evening Customer Service Specialists to deliver exceptional support while enjoying remote work freedom. This role combines the stability of a structured position with the autonomy to work from anywhere in the US during evening hours (4 PM - 12 PM EST). Perfect for students, parents, or professionals seeking work-life harmony without sacrificing career growth.
Responsibilities
- Deliver empathetic customer support via phone, email, and chat during evening shifts
- Resolve complex issues using our proprietary CRM system while maintaining SLA standards
- Collaborate with global teams via Slack and Zoom for seamless cross-functional support
- Document interactions and identify process improvement opportunities
- Contribute to knowledge base articles and training materials
- Participate in monthly virtual team-building activities
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote/hybrid environments
- Exceptional written and verbal communication skills
- Proficient with CRM software (Salesforce experience a plus)
- Self-motivated with strong time management abilities
- Reliable high-speed internet and quiet home office setup
- Availability for 4 PM - 12 PM EST shifts, 3-5 days/week