Job Description
Join our dynamic team as a Flexible Evening Customer Service Specialist at Global Solutions Inc. We're seeking empathetic and tech-savvy professionals to deliver exceptional customer experiences during evening hours. Enjoy a supportive work environment with remote flexibility and opportunities for growth. Perfect for students, parents, or career changers seeking work-life balance without compromising on impact.
Why Global Solutions?
- Industry-leading training and development programs
- Comprehensive health benefits (even for part-time roles)
- Tuition reimbursement and career advancement pathways
- Collaborative culture with quarterly team-building events
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening shifts (3 PM - 11 PM)
- Resolve billing issues, product questions, and technical support escalations
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with day-team specialists for seamless customer handoffs
- Identify upsell opportunities based on customer needs and business goals
- Participate in weekly performance reviews and skill-building workshops
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environments
- Exceptional written and verbal communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask and prioritize in fast-paced settings
- Flexibility to work evenings, weekends, and occasional holidays
- Strong problem-solving abilities with a customer-first mindset