Job Description
Join Austin Flex Staffing and transform your evenings into rewarding opportunities! We're seeking dynamic Customer Service Specialists to deliver exceptional support during our peak evening hours. This flexible role offers the perfect work-life balance with evening shifts (4 PM - 10 PM) and optional weekend availability. Whether you're a student, parent, or career professional, our accommodating schedule adapts to your needs while building valuable skills in client relations and problem-solving. Enjoy competitive pay, comprehensive training, and a supportive team environment where your contributions shine.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and process orders using our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain accurate documentation of customer interactions and resolutions
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to security protocols for handling sensitive information
- Participate in ongoing training to stay updated on product knowledge
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months of customer service or call center experience preferred
- Strong verbal/written communication skills in English
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Reliable transportation for evening shifts
- Flexible schedule availability (evenings + weekends optional)
- Positive attitude with problem-solving mindset