Job Description
Join ConnectSphere Solutions and transform your career with unmatched flexibility! We're seeking dynamic Evening Customer Service Specialists to deliver exceptional experiences while enjoying work-life balance. Our New York-based team thrives in a modern, supportive environment where your growth is prioritized. Why Choose Us? Competitive pay, comprehensive training, and the freedom to structure your schedule around your life. Whether you're a student, parent, or pursuing passion projects, we adapt to you. What You'll Experience: Collaborative virtual teams, cutting-edge CRM tools, and clear pathways to advancement. Apply today and redefine what work means to you!
Responsibilities
- Resolve customer inquiries via phone, email, and chat during evening shifts (4 PM - 12 AM)
- Utilize Salesforce CRM to document interactions and track resolution metrics
- Collaborate with cross-functional teams to address complex technical issues
- Identify upsell opportunities while maintaining authentic customer relationships
- Continuously update knowledge base with product updates and solutions
- Monitor customer satisfaction scores and implement improvement strategies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environments
- Exceptional verbal/written communication skills with empathy-driven approach
- Proficiency in CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Ability to work independently while collaborating in virtual teams
- Reliable high-speed internet and quiet home workspace
- Flexible availability during evening hours with minimal weekday restrictions