Job Description
Join FlexiWork Solutions and transform your career with our revolutionary flexible schedule opportunities! We're seeking passionate Evening Customer Service Representatives in Washington DC to deliver exceptional support while enjoying evenings off. Our culture prioritizes work-life balance, offering remote options and competitive benefits. Whether you're a student, parent, or professional seeking flexibility, this role empowers you to thrive professionally without compromising personal commitments. Apply today to join a forward-thinking team that values your unique schedule!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening hours (4 PM - 12 PM)
- Resolve inquiries efficiently using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain client records
- Collaborate with daytime teams to ensure seamless service continuity
- Identify process improvements and contribute to team training initiatives
- Meet/exceed performance metrics including CSAT and resolution rates
- Adapt to schedule changes during peak seasonal periods
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Exceptional verbal/written communication skills in English
- Proficiency with CRM platforms (Salesforce preferred)
- Reliable high-speed internet connection for remote work
- Ability to work independently with minimal supervision
- Flexibility to adapt to rotating evening schedules (4 PM - 12 PM)
- Valid US work authorization and professional references