Job Description
Join FlexCare Solutions and transform your evenings into rewarding opportunities! We're seeking dedicated Evening Customer Service Representatives in Jacksonville, FL to deliver exceptional experiences with unmatched flexibility. Enjoy weekly pay, no weekends, and remote options while supporting our growing client base. Perfect for students, parents, or anyone seeking work-life balance without sacrificing income. Your schedule adapts to your life—we adapt to your needs.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during evening shifts (4 PM - 12 AM EST)
- Maintain accurate records in CRM systems with 98% data integrity
- Collaborate with daytime teams for seamless issue escalation
- Proactively identify process improvements for client satisfaction
- Meet KPIs including 90+ CSAT and 20+ calls/hour
- Participate in bi-weekly virtual training sessions
- Support seasonal projects during peak demand periods
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in remote/hybrid settings
- Typing speed of 40+ WPM with 95% accuracy
- Proficiency in Zendesk, Salesforce, or similar platforms
- Reliable high-speed internet and quiet workspace
- Exceptional problem-solving and de-escalation skills
- Ability to work independently with minimal supervision
- Flexible availability Monday-Friday evenings