Job Description
Join FlexWork Solutions and transform your career with our urgent evening openings in Charlotte, NC! We're seeking dynamic individuals for flexible part-time and full-time roles that accommodate your lifestyle. Whether you're a student, parent, or professional seeking work-life balance, our competitive compensation ($18-$25/hr) and supportive environment make us the perfect fit.
Why FlexWork Solutions?
• Evening shifts (5 PM - 10 PM) with optional weekend options
• Full-time/part-time flexibility with remote/hybrid options
• Comprehensive training and career advancement paths
• Health benefits for full-time roles
• Modern, collaborative work culture
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and process orders using our CRM platform
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to enhance service delivery
- Meet performance metrics (CSAT, resolution rates) while maintaining quality
- Stay updated on product knowledge through continuous training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or tech support experience
- Strong problem-solving and communication skills
- Proficiency with CRM tools (Salesforce experience a plus)
- Ability to work independently with minimal supervision
- Flexibility to cover evening shifts (5 PM - 10 PM)
- Basic technical troubleshooting knowledge
- Reliable high-speed internet for remote work