Job Description
Are you looking for a rewarding career with flexible hours?
Apex Tech Solutions is seeking dedicated professionals to join our support team for Evening and Weekend shifts. If you thrive in a calm, focused environment and want to make a real impact, we want to hear from you.
As a key member of our team, you will provide top-tier technical support to our diverse client base. Whether you are looking for a Part-Time role to balance your lifestyle or a Full-Time career path, we offer competitive compensation, comprehensive benefits, and a modern work culture.
Why Join Us?
- Competitive Pay: $25.00 - $35.00 per hour
- Flexible Scheduling: Choose the shift that fits your life.
- Health & Wellness Benefits for Full-Time employees.
- Professional Development Opportunities.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat during evening and weekend hours.
- Diagnose and troubleshoot hardware and software issues efficiently and accurately.
- Document all customer interactions, technical details, and resolutions in our CRM system.
- Collaborate with the day-shift team to ensure seamless workflow continuity and issue escalation.
- Stay updated on the latest industry trends and product updates to provide accurate information.
- Maintain a high level of professionalism and customer satisfaction scores.
Qualifications
- High school diploma or equivalent; Associateās degree in IT or related field is preferred.
- Previous experience in customer service or technical support is a plus.
- Strong problem-solving skills with a keen attention to detail.
- Excellent written and verbal communication abilities.
- Must be available to work evenings (3:00 PM - 12:00 AM) and weekends.
- Basic proficiency with Windows, macOS, and mobile operating systems.