Job Description
<p><strong>Phoenix Digital Solutions</strong> is looking for a reliable and tech-savvy <em>Evening & Weekend Support Specialist</em> to join our remote-first team in the UK. This role is perfect for those seeking <strong>part-time</strong> work with a flexible schedule that accommodates evenings and weekends.</p><p>In this pivotal role, you will be the technical lifeline for our clients during off-peak hours, ensuring seamless service and support.</p><p><strong>Key Highlights:</strong></p><ul><li><strong>Flexible Hours:</strong> Primarily evening and weekend shifts.</li><li><strong>Remote Work:</strong> Work from the comfort of your home.</li><li><strong>Growth:</strong> Opportunities for internal progression.</li></ul>
Responsibilities
- <ul><li>Provide technical assistance and troubleshooting via phone and email during evening and weekend shifts.</li><li>Diagnose and resolve hardware and software issues for end-users.</li><li>Maintain accurate records of all customer interactions and resolutions in our ticketing system.</li><li>Educate users on best practices for software security and usage.</li><li>Escalate complex technical issues to the Senior Engineering team promptly.</li><li>Adhere to company service level agreements (SLAs) strictly.</li></ul>
Qualifications
- <ul><li>Previous experience in a helpdesk or customer support role is highly desirable.</li><li>Strong understanding of Windows and macOS operating systems.</li><li>Excellent verbal and written communication skills.</li><li>Able to work flexible hours, including nights and weekends.</li><li>Problem-solving mindset with a focus on customer satisfaction.</li><li>Relevant IT certifications (e.g., CompTIA A+) are a plus.</li></ul>