Job Description
Are you seeking a rewarding career that offers the flexibility to enjoy your weekends and evenings? TechBridge Solutions is currently seeking dedicated individuals to join our dynamic support team in Albuquerque. We pride ourselves on a modern, inclusive work environment and offer competitive hourly rates for those who thrive in a fast-paced setting.
If you prefer non-traditional working hours and want a role that fits your lifestyle, this is the perfect opportunity for you. We are looking for tech-savvy problem solvers to assist our clients during peak evening and weekend periods.
Responsibilities
- Provide exceptional technical support to clients via chat, email, and phone during evening and weekend shifts.
- Monitor system performance and troubleshoot basic hardware and software issues.
- Manage and update customer records and tickets with high accuracy.
- Collaborate effectively with the day-shift team to ensure seamless workflow continuity.
- Document technical issues and resolutions in our internal knowledge base.
- Assist with administrative data entry and general office tasks as required.
Qualifications
- High school diploma or equivalent required.
- Basic computer proficiency and strong internet navigation skills.
- Reliable high-speed internet connection is mandatory.
- Ability to work evenings, nights, and weekends on a rotating schedule.
- Strong problem-solving skills and a customer-first mindset.
- Previous experience in customer service or IT support is a plus but not required.