Job Description
Are you seeking a flexible career opportunity that fits your lifestyle? Apex Logistics Solutions is looking for enthusiastic and reliable individuals to join our team as Evening/Weekend Part-Time Customer Service Representatives. Based in the heart of New York, we offer competitive pay, a supportive work environment, and the perfect schedule to enjoy your free time.
As a key member of our evening team, you will play a crucial role in maintaining our high standards of customer satisfaction. We value our employees and provide comprehensive training to ensure you have the tools you need to succeed. Join us and be part of a dynamic team that celebrates success together.
Responsibilities
- Manage and respond to a high volume of customer inquiries via phone, email, and live chat during evening and weekend shifts.
- Resolve customer issues and complaints efficiently while maintaining a professional and empathetic demeanor.
- Process customer orders, returns, and exchanges accurately using our CRM software.
- Update customer account information and ensure data integrity across all platforms.
- Collaborate with the morning shift team to ensure seamless workflow and communication.
- Identify opportunities to upsell products or services to enhance customer experience.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory for the right candidate.
- Must have the flexibility to work evening hours (e.g., 4:00 PM – 12:00 AM) and weekends.
- Strong verbal and written communication skills with a focus on customer service.
- Proficient in using computers and basic office software (Microsoft Office Suite).
- Ability to work independently and manage time effectively in a fast-paced environment.