Job Description
Are you a dedicated problem-solver looking for a role that fits your lifestyle? Apex Support Solutions is currently hiring a Customer Support Specialist for our Tampa-based team. We are seeking high-energy individuals to join our evening and weekend shifts, offering the perfect blend of professional growth and flexible scheduling.
In this role, you will be the first point of contact for our valued clients, ensuring that every interaction is met with empathy, efficiency, and expertise. Whether you prefer to work from our modern office on the waterfront or from the comfort of your home, we offer a remote-friendly culture that prioritizes your well-being.
Why join us?
- Competitive pay starting at $18.00/hr.
- Flexible evening and weekend shifts to suit your needs.
- Comprehensive health benefits and paid time off.
- Professional development opportunities and career advancement.
Responsibilities
- Manage a high volume of incoming support tickets via phone, email, and live chat during evening and weekend hours.
- Diagnose complex customer issues and provide clear, step-by-step technical solutions.
- Maintain accurate records of all customer interactions and resolutions within the CRM system.
- Collaborate with the technical engineering team to escalate and resolve critical issues efficiently.
- De-escalate difficult situations while maintaining a positive and professional demeanor.
- Conduct proactive follow-ups with customers to ensure satisfaction and retention.
- Participate in daily stand-ups and weekly training sessions to stay updated on product updates.
Qualifications
- High school diploma or GED required; Associate’s degree or technical certification preferred.
- Minimum of 1 year of experience in customer service or technical support.
- Strong verbal and written communication skills with a focus on clarity and tone.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Proficient with CRM software (Salesforce, Zendesk, etc.) and Microsoft Office Suite.
- Self-motivated with the ability to troubleshoot problems independently.