Job Description
Are you a night owl looking for a rewarding career? Apex Tech Solutions is seeking a dedicated Part-Time Customer Support Specialist to join our Indianapolis team. In this role, you will provide exceptional technical support to our clients during the evening and weekend hours, ensuring seamless service continuity.
We pride ourselves on a modern, fast-paced environment where your contributions matter. If you have strong technical skills and a passion for helping others, we want to hear from you.
Why Join Us?
- Flexible Schedule: Enjoy the freedom of evening and weekend shifts.
- Competitive Pay: Earn $19.00 - $23.00 per hour based on experience.
- Professional Growth: Clear pathways for advancement within the tech support team.
- Remote Options: Eligible for hybrid work arrangements after training.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening shifts.
- Provide technical troubleshooting and step-by-step guidance for software and hardware issues.
- Log all support tickets accurately into the CRM system with detailed notes.
- Collaborate with the day-shift team to resolve complex escalated issues.
- Stay updated on product knowledge and new technical updates to provide accurate assistance.
- Maintain a professional and empathetic demeanor with all customers.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Previous experience in customer support or technical helpdesk roles is a plus.
- Basic knowledge of computer operating systems, networking, and troubleshooting.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively during night shifts.
- Reliable internet connection and a dedicated workspace if working remotely.