Job Description
Join a Team That Values Your Time and Balance.
We are currently seeking enthusiastic and reliable Customer Support Specialists to join our growing team in Charlotte, NC. If you are looking for a role that fits around your lifestyle, this is the perfect opportunity. We offer a highly competitive benefits package and a supportive environment for employees who want to work hard without sacrificing their personal time.
In this role, you will be the face of our brand, ensuring our clients receive exceptional service during our high-volume evening and weekend shifts. Whether you are a student, a parent, or simply looking to switch careers, we provide the training and tools you need to succeed.
Responsibilities
- Provide Superior Support: Handle inbound customer inquiries via phone, email, and live chat with a focus on resolution and customer satisfaction.
- Manage Schedules: Work flexible evening and weekend shifts (e.g., 4 PM - 12 AM, or Saturday/Sunday rotations) to meet business needs.
- Resolve Issues: Investigate and troubleshoot customer issues, escalating complex problems to senior management when necessary.
- Process Transactions: Accurately process orders, returns, and account updates using our CRM software.
- Maintain Records: Keep detailed and accurate logs of customer interactions and account activities.
- Team Collaboration: Communicate effectively with team leads and peers to ensure a smooth workflow during shifts.
Qualifications
- Availability: Must be available to work evenings and weekends on a consistent basis.
- Education: High School Diploma or GED required; Associate’s degree or Bachelor’s degree preferred.
- Communication: Excellent verbal and written communication skills with a professional and polite demeanor.
- Computer Skills: Proficiency in Microsoft Office Suite (Word, Excel) and experience with CRM software is a plus.
- Problem Solving: Strong analytical skills with the ability to think critically and solve problems under pressure.
- Reliability: A proven track record of punctuality and dependability.