Job Description
Join our award-winning team as a Evening/Weekend Customer Service Specialist! We're seeking motivated professionals to deliver exceptional customer experiences during flexible evening and weekend shifts. Enjoy competitive pay, comprehensive training, and a supportive environment that values work-life balance. Perfect for students, parents, or anyone seeking flexible hours without compromising career growth. Apply today and become part of Wichita's top-rated service team!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during evening/weekend shifts
- Resolve complex customer issues with empathy and efficiency
- Process transactions and maintain accurate customer records
- Collaborate with day-team specialists to ensure seamless service continuity
- Meet/exceed performance metrics for response time and resolution rates
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training to maintain service excellence
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in high-volume environments
- Exceptional communication skills with active listening abilities
- Proficiency with CRM software and Microsoft Office Suite
- Flexible availability for evenings (4PM-12AM) and weekends
- Strong problem-solving skills and emotional intelligence
- Ability to work independently with minimal supervision
- Passion for exceeding customer expectations