Job Description
Join our dynamic team at Prime Hospitality Solutions and transform your evenings and weekends into rewarding opportunities! We're seeking passionate Evening/Weekend Customer Service Specialists to deliver exceptional guest experiences at our premier Jacksonville location. Enjoy competitive pay, flexible scheduling, and a supportive environment where your contributions make a real difference. Perfect for students, parents, or anyone seeking work-life balance without sacrificing career growth.
As a cornerstone of our guest relations team, you'll be the friendly face that creates memorable moments while maintaining operational excellence. We provide comprehensive training, advancement pathways, and a vibrant team culture that celebrates both individual achievements and collective success. Apply today and start your journey with a company that invests in its people!
Responsibilities
- Deliver exceptional customer service during evening and weekend shifts via phone, email, and in-person interactions
- Manage guest inquiries, reservations, and special requests with efficiency and professionalism
- Process transactions accurately using our integrated POS system while maintaining financial accountability
- Collaborate with cross-functional teams to ensure seamless operations during peak hours
- Resolve customer concerns promptly and escalate complex issues to management when necessary
- Assist with facility preparation, closing procedures, and maintaining safety standards
- Contribute to continuous improvement by providing feedback on service processes
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience in hospitality or retail
- Exceptional communication and conflict resolution skills
- Proficiency with point-of-sale systems and basic office software
- Strong organizational abilities with attention to detail
- Flexibility to work evenings, weekends, and holidays as required
- Valid driver's license and reliable transportation
- Ability to stand for extended periods and lift up to 25 lbs