Job Description
Join Urban Solutions Group as an Evening/Weekend Customer Service Specialist and become the backbone of our client experience! We're seeking dynamic professionals who thrive in fast-paced environments and value work-life balance with flexible scheduling. Enjoy competitive pay, comprehensive training, and opportunities for advancement while serving diverse communities across Missouri and Ohio. Our supportive culture rewards initiative and offers tangible growth paths for dedicated team members.
Why Choose Us? Industry-leading benefits package including paid time off, health insurance options, and employee discounts. We pride ourselves on fostering an inclusive workplace where your contributions are recognized and celebrated.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening and weekend shifts
- Resolve complex client inquiries with empathy and efficiency
- Maintain detailed transaction records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify process improvement opportunities and implement solutions
- Adhere to compliance standards and security protocols
- Support seasonal demand surges with flexible availability
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively in fast-paced settings
- Available evenings (5 PM - 11 PM) and weekends (variable shifts)
- Strong problem-solving abilities with attention to detail
- Valid driver's license (for occasional site visits)