Job Description
Join our dynamic team at Urban Retail Solutions and become part of London's premier shopping experience! We're seeking enthusiastic Evening & Weekend Customer Service Specialists to deliver exceptional service during peak hours. This flexible role is perfect for students, parents, or anyone seeking work-life balance. Enjoy competitive pay, staff discounts, and a vibrant work environment in the heart of the West End. No evenings or weekends? No problem – we value your time outside of work!
Responsibilities
- Provide outstanding customer service during evening and weekend shifts (4 PM - 11 PM, weekends)
- Process transactions accurately while maintaining high service standards
- Assist with stock management and visual merchandising during off-peak hours
- Resolve customer inquiries efficiently and escalate complex issues appropriately
- Collaborate with day shift teams for seamless store operations
- Contribute to a positive, inclusive work culture
Qualifications
- Previous customer service or retail experience preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Flexible availability for evenings and weekends (must commit to regular shifts)
- Basic computer literacy and cash handling experience
- Positive attitude and ability to thrive in fast-paced environments
- Right to work in the UK