Job Description
Are you looking for a rewarding opportunity with flexible hours? Apex Support Solutions is currently hiring dedicated Customer Service Representatives to join our growing team in Charlotte, North Carolina. We are specifically seeking candidates available for evening and weekend shifts who are passionate about delivering exceptional support to our clients.
As a key member of our support team, you will play a vital role in maintaining our high standards of customer satisfaction. Whether you are looking for a part-time role to balance your lifestyle or seeking a full-time position with shift flexibility, we offer a competitive compensation package and a modern work environment.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Scheduling: Choose from various evening and weekend shifts.
- Modern Benefits: Health insurance, paid time off, and career growth opportunities.
We are committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues efficiently and professionally while maintaining a positive tone.
- Document all interactions accurately in our CRM system.
- Assist customers with product information, billing questions, and technical troubleshooting.
- Collaborate with the support team to improve service protocols and response times.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Ability to work evenings (e.g., 4:00 PM - 12:00 AM) and weekends.
- Proficiency with Microsoft Office Suite and computer systems.
- Strong problem-solving skills and a customer-first mindset.