Job Description
Are you a tech-savvy problem solver looking for a flexible evening schedule? Fort Worth Tech Solutions is currently hiring a dedicated Evening Technical Support Specialist to join our dynamic team.
We are looking for a reliable individual who can handle high volumes of client inquiries during our peak evening hours. This part-time position offers a great work-life balance, competitive pay, and the opportunity to work with cutting-edge technology.
Responsibilities
- Provide technical troubleshooting and support via phone and email during evening shifts.
- Diagnose and resolve hardware, software, and network connectivity issues for clients.
- Manage and prioritize incoming support tickets efficiently.
- Document all technical issues and resolutions in our CRM system.
- Collaborate with the day shift team to ensure 24/7 coverage continuity.
- Identify trends in support requests to help improve our service offerings.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- 1-2 years of experience in customer support or technical helpdesk roles.
- Strong understanding of Windows, macOS, and common office applications.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Must be available to work evenings (e.g., 4:00 PM - 12:00 AM).