Job Description
Are you seeking a flexible, high-impact career in Milwaukee?
TechFlow Solutions is currently hiring a Part-Time Evening Technical Support Specialist. In this pivotal role, you will be the first line of defense for our client's technical needs, providing expert assistance during critical evening hours. We value work-life balance and offer a competitive hourly rate for our dedicated evening staff.
Why Apply?
- Flexible Schedule: Enjoy the benefits of evening shifts with no commute during rush hour.
- Competitive Pay: Earn between $20.00 and $25.00 per hour based on experience.
- Growth Opportunities: A pathway to full-time roles and career advancement within our IT department.
What You Will Do:
As our Evening Specialist, you will ensure our clients remain productive by troubleshooting issues, answering queries, and maintaining system integrity.
Responsibilities
- Diagnose and resolve hardware and software technical issues for remote and on-site clients.
- Provide clear, step-by-step technical guidance to non-technical users via phone and chat.
- Log and categorize all support tickets in the CRM system accurately and efficiently.
- Collaborate with the day-shift team to ensure continuity of support and seamless knowledge transfer.
- Stay updated on the latest software patches, security protocols, and troubleshooting techniques.
- Escalate complex technical issues to senior engineers when necessary.
Qualifications
- High school diploma or equivalent; Associate degree in IT, Computer Science, or related field preferred.
- 1+ years of experience in technical support, help desk, or customer service.
- Strong understanding of Microsoft Office Suite and basic networking concepts.
- Excellent verbal and written communication skills with a focus on customer empathy.
- Ability to work independently in a remote or hybrid setting with minimal supervision.
- Availability to work evening shifts, including weekends, as required.