Job Description
Are you a tech-savvy problem solver looking for a role that fits your lifestyle? Apex Innovations is urgently hiring an Evening Technical Support Specialist in Indianapolis, IN. We are looking for dedicated professionals to join our night shift team, offering a flexible schedule that works around your life.
In this role, you will be the first line of defense for our clients, ensuring seamless technical operations during our peak evening hours. If you excel in customer service and have a knack for technology, we want to hear from you.
Responsibilities
- Provide top-tier technical support to clients via phone and email during evening hours.
- Diagnose and resolve hardware and software issues efficiently.
- Document all technical interactions and resolutions in the CRM system.
- Collaborate with the day-shift team to ensure a smooth handover of critical issues.
- Stay updated on the latest technology trends and internal systems.
Qualifications
- High school diploma or GED equivalent.
- Basic understanding of PC hardware, operating systems (Windows/Mac), and network connectivity.
- Strong verbal and written communication skills.
- Ability to work independently with a high degree of reliability.
- Flexibility to work evenings and weekends as required.