Job Description
Are you seeking a flexible schedule that accommodates your lifestyle? Midwest Tech Solutions is looking for a highly motivated Evening Technical Support Specialist to join our dynamic team in Columbus, Ohio. In this pivotal role, you will provide elite technical assistance to our valued clients during critical evening hours, ensuring seamless service delivery and customer satisfaction.
We pride ourselves on a culture of innovation and work-life balance. By joining our evening team, you will enjoy the stability of a growing tech firm with the flexibility you need.
Responsibilities
- Diagnose and Resolve: Troubleshoot hardware and software issues via phone, email, and remote desktop tools to minimize downtime for clients.
- Ticket Management: Efficiently manage and prioritize incoming support tickets within our CRM system to ensure rapid response times.
- Documentation: Maintain accurate, up-to-date records of all technical interactions, resolutions, and client feedback.
- Client Collaboration: Act as a primary point of contact for evening clients, ensuring a professional and empathetic communication style.
- System Maintenance: Assist in routine system checks and perform minor updates to ensure client infrastructure remains secure and efficient.
Qualifications
- Education: High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Experience: 1+ years of experience in technical support, helpdesk, or customer service.
- Skills: Strong proficiency with Windows and Mac operating systems, and basic networking knowledge.
- Communication: Exceptional verbal and written communication skills with the ability to explain complex concepts simply.
- Availability: Must be available to work evening shifts (e.g., 4:00 PM - 12:00 AM) and weekends as required.