Job Description
Are you looking for evening part time jobs hiring now in the UK? Nexus Digital Solutions is currently seeking a dedicated and tech-savvy Evening Technical Support Associate to join our dynamic team. We pride ourselves on delivering top-tier customer service and innovative technical solutions. If you have a knack for problem-solving and thrive in a flexible environment, we want to hear from you.
As a key member of our support team, you will be responsible for assisting clients with technical inquiries, troubleshooting software and hardware issues, and ensuring a seamless customer experience during our evening operations. This is a fantastic opportunity to balance work with your personal life while working for a forward-thinking company.
Why Join Us?
- Flexible Shifts: Enjoy a healthy work-life balance with our evening schedule.
- Competitive Pay: Earn a competitive salary with performance bonuses.
- Modern Environment: Work in a state-of-the-art office in the heart of London.
Responsibilities
- Provide high-quality technical support and troubleshooting assistance to customers via phone and email during evening shifts.
- Diagnose and resolve hardware and software issues efficiently and accurately.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with the day shift team to ensure seamless knowledge transfer and issue resolution.
- Maintain a professional and empathetic demeanor when dealing with difficult customer situations.
- Stay updated on the latest technology trends and company product updates.
Qualifications
- Previous experience in technical support, customer service, or IT helpdesk is preferred but not essential.
- Strong knowledge of Microsoft Office Suite and basic networking concepts.
- Excellent written and verbal communication skills in English.
- Ability to work independently and manage time effectively during evening hours.
- A friendly, patient, and customer-focused attitude.
- High school diploma or equivalent (Bachelor’s degree in IT or related field is a plus).