Job Description
We are seeking a dedicated and detail-oriented Evening Technical Support Associate to join our dynamic team in Chicago, IL. If you are a student or looking for a flexible schedule with Daily Pay options, we want to hear from you. Our team provides top-tier technical assistance to clients, ensuring seamless operations during evening hours.
Why Join Us?
- Daily Pay: Get paid the very same day you work.
- Flexible Schedule: Perfect for students or those with a second job.
- Growth Opportunities: Clear pathways to advancement within the company.
Apply today to start your career with NexGen Support Solutions!
Responsibilities
- Provide exceptional technical support to customers via phone, chat, and email during evening shifts.
- Troubleshoot and resolve hardware and software issues efficiently.
- Document all customer interactions and resolutions in the CRM system accurately.
- Maintain a professional and empathetic tone when assisting frustrated clients.
- Collaborate with the morning support team to ensure seamless workflow transitions.
- Stay updated on new software updates, features, and technical documentation.
Qualifications
- High school diploma or equivalent (Associateās degree preferred).
- Strong computer literacy and basic troubleshooting skills.
- Excellent written and verbal communication skills.
- Ability to work independently in a remote or hybrid environment.
- Reliable internet connection is mandatory.
- Previous customer service experience is a plus but not required.