Job Description
Are you available for evening shifts? Apex Digital Solutions is urgently hiring a Part-Time Tech Support Associate to join our growing team in San Jose, CA.
We are seeking a motivated individual to provide exceptional technical assistance to our clients during our peak evening hours. This role offers a fantastic opportunity to work in a dynamic tech environment with flexible scheduling and competitive compensation.
Why Join Us?
- Competitive hourly wage ($20 - $25/hr)
- Flexible evening shift schedule (3:00 PM - 11:00 PM)
- Opportunity for growth within the tech industry
- Supportive and collaborative team culture
Responsibilities
- Diagnose and resolve technical hardware and software issues for clients via phone and remote desktop.
- Provide step-by-step technical guidance to customers, ensuring a high level of customer satisfaction.
- Document all customer interactions and technical resolutions in our CRM system accurately and timely.
- Assist with the installation, configuration, and maintenance of standard office software and peripherals.
- Collaborate with the senior IT team to escalate complex issues and participate in knowledge base updates.
- Monitor ticket queues to ensure urgent issues are addressed promptly during evening hours.
- Maintain a professional and positive demeanor while managing high call volumes.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic understanding of computer operating systems, networking, and troubleshooting.
- Strong verbal and written communication skills with the ability to explain complex concepts simply.
- Must be available to work evening shifts, including weekends as needed.
- Proven problem-solving skills and the ability to work independently.
- Proficiency in Microsoft Office Suite and remote support tools.