Job Description
Are you looking for a rewarding evening role that offers flexibility and growth?
Apex Digital Solutions is seeking a Customer Support Specialist to join our vibrant team in Long Beach, CA. If you thrive in a fast-paced environment and enjoy helping others solve technical challenges, we want to hear from you. This is an immediate hire opportunity for a part-time evening position.
Why Join Us?
- Flexible Shifts: Work evenings (3:00 PM - 11:00 PM) and enjoy your days free.
- Competitive Pay: Earn between $20.00 and $26.00 per hour.
- Modern Tech Stack: Work with cutting-edge CRM and support tools.
- Career Growth: Opportunities for advancement within a leading tech company.
Don't miss this chance to advance your career while maintaining a healthy work-life balance.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat during evening hours.
- Diagnose and resolve software and hardware issues efficiently and accurately.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Escalate complex technical issues to the senior engineering team and provide status updates.
- Collaborate with cross-functional teams to improve our support processes and product features.
- Adhere to company policies and quality assurance standards at all times.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Minimum of 1-2 years of experience in customer service or technical support.
- Strong proficiency with Microsoft Office Suite and troubleshooting software.
- Must be available to work evenings, specifically between 3:00 PM and 11:00 PM.
- Excellent written and verbal communication skills with a patient, empathetic demeanor.
- Reliable high-speed internet connection is mandatory for remote or hybrid evening roles.