Job Description
Are you a night owl looking for a rewarding career without the early morning rush? MetroNight Support Solutions is seeking dedicated and professional Evening Shift Customer Service Representatives to join our dynamic team in Atlanta, Georgia. We are looking for individuals who thrive in a flexible environment and are committed to delivering exceptional service to our clients during their peak hours.
As an Evening Shift Specialist, you will be the face of our brand, ensuring our valued customers receive top-tier support. We offer a competitive benefits package and a schedule that respects your personal life, making this an ideal role for those seeking a healthy work-life balance.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and live chat during evening shifts (4:00 PM - 12:00 AM).
- Resolve complex customer issues efficiently and professionally while maintaining a high Customer Satisfaction (CSAT) score.
- Accurately update and maintain customer account records and databases following every interaction.
- Collaborate seamlessly with the day-shift operations team to ensure a smooth workflow transition.
- Identify trends in customer feedback and relay actionable insights to management for continuous improvement.
- Adhere strictly to all company policies, quality assurance standards, and data security protocols.
- Document all customer interactions and resolutions in the CRM system.
Qualifications
- High school diploma or GED required; Associate’s degree in Business, Communications, or a related field is preferred.
- Previous experience in customer service, call center operations, or retail is highly desired.
- Must be available to work evenings, specifically from 4:00 PM to 12:00 AM, Monday through Friday.
- Strong computer literacy, including proficiency with CRM software and the Microsoft Office Suite.
- Excellent verbal and written communication skills with a calm, empathetic, and professional demeanor.
- Ability to work independently and manage time effectively in a fast-paced, remote or hybrid environment.