Job Description
Are you seeking a fulfilling career that aligns with your evening schedule? San Diego Solutions Inc. is currently looking for dedicated and detail-oriented individuals to join our Evening Shift Customer Service Team. We pride ourselves on delivering exceptional support to our clients and maintaining a positive, collaborative work environment in the heart of San Diego.
As an Evening Part-Time Associate, you will play a crucial role in bridging the gap between our services and our community. Whether you are answering inquiries, resolving issues, or providing product recommendations, your contributions will make a tangible difference. We offer competitive pay, a supportive team culture, and the flexibility you need to balance your personal life.
Responsibilities
- Customer Engagement: Assist customers via phone, email, and in-person with inquiries regarding products and services.
- Issue Resolution: Professionally address and resolve customer complaints or concerns to ensure high satisfaction levels.
- Transaction Management: Process orders, returns, and exchanges accurately and efficiently using POS systems.
- Inventory Support: Assist with visual merchandising and keeping the workspace organized and clean.
- Team Collaboration: Communicate effectively with day-shift staff and management to ensure seamless operations.
- Feedback Collection: Gather and document customer feedback to help improve our service offerings.
Qualifications
- Education: High School Diploma or GED equivalent required.
- Experience: Previous experience in customer service, retail, or hospitality is preferred but not mandatory.
- Availability: Must be available to work evenings (e.g., 4:00 PM – 10:00 PM) and weekends as needed.
- Communication: Excellent verbal and written communication skills in English.
- Reliability: Punctual with a strong track record of attendance.
- Technical Skills: Basic computer literacy and comfort with CRM software.