Job Description
We are seeking enthusiastic and reliable individuals to join our team as Evening Shift Customer Service Associates in Raleigh, NC. This is an excellent opportunity for students, recent graduates, or anyone seeking a flexible schedule without prior experience required. We provide comprehensive training to help you thrive in a modern, high-conversion retail environment.
As a key member of our support team, you will be the face of our brand during evening hours, ensuring our customers have a seamless and positive experience. You will work in a collaborative setting that values teamwork, growth, and a customer-first mindset.
Responsibilities
- Provide exceptional customer support via phone and email during evening shifts.
- Assist customers with product inquiries, order processing, and returns.
- Maintain a clean, organized, and welcoming sales floor environment.
- Operate point-of-sale (POS) systems accurately and efficiently.
- Process transactions and handle cash with strict accuracy and attention to detail.
- Collaborate with the morning team to ensure a smooth handover of daily operations.
- Resolve customer issues promptly and escalate complex matters when necessary.
Qualifications
- High school diploma or GED equivalent required.
- Availability to work evenings, weekends, and holidays as needed.
- Strong verbal communication skills and a friendly, approachable demeanor.
- Basic computer literacy and ability to learn new software quickly.
- Ability to stand for extended periods and lift up to 25 lbs.
- Reliable transportation to and from the workplace.
- Willingness to work in a fast-paced retail environment.