Job Description
Join our prestigious downtown Louisville hotel as an Evening Receptionist and receive a $1,500 sign-on bonus! We're seeking a polished professional to manage our front desk operations during evening hours. This role offers competitive compensation, growth opportunities, and a vibrant work environment in the heart of Louisville's entertainment district.
As the first point of contact for our guests, you'll deliver exceptional service while handling check-ins, managing reservations, and ensuring seamless operations. The ideal candidate thrives in fast-paced settings and takes pride in creating memorable guest experiences.
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle reservation inquiries and modifications
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Address guest concerns with professionalism and empathy
- Maintain a clean and organized reception area
- Utilize hotel management systems (Opera/PMS)
Qualifications
- High school diploma or equivalent required
- 1+ years front desk or hospitality experience
- Exceptional communication and customer service skills
- Proficiency in hotel management software
- Ability to multitask in high-pressure situations
- Strong attention to detail and problem-solving abilities
- Flexible evening/night shift availability
- Basic knowledge of Louisville attractions preferred