Job Description
Join our dynamic team at Omaha Hospitality Group as an Evening Receptionist! We're urgently seeking a professional, energetic individual to provide exceptional guest experiences during evening hours. This full-time role offers competitive pay, flexible scheduling, and opportunities for growth within our award-winning hospitality organization. If you thrive in fast-paced environments and excel at creating welcoming atmospheres, apply today!
Responsibilities
- Manage front desk operations, including check-ins/check-outs and guest inquiries
- Handle phone calls, emails, and digital communications professionally
- Coordinate with housekeeping and security teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards through exceptional service and facility presentation
- Resolve guest issues promptly and escalate complex matters appropriately
- Manage reservation systems and update guest profiles
Qualifications
- Minimum 1 year front desk or customer service experience
- Strong communication and interpersonal skills
- Proficiency in reservation software (e.g., Opera, Cloudbeds)
- Ability to multitask in high-pressure situations
- Basic knowledge of hotel/hospitality operations
- Flexibility to work evenings, weekends, and holidays
- Professional appearance and positive attitude
- High school diploma or equivalent required