Job Description
Join our award-winning team as an Evening Receptionist and receive a $1,500 sign-on bonus! We're seeking a polished professional to be the face of our luxury downtown Detroit hotel during evening hours. This role offers competitive pay, comprehensive benefits, and the opportunity to work in one of the city's most iconic locations. Perfect for candidates seeking work-life balance with evening shifts (3 PM - 11 PM).
Our ideal candidate thrives in fast-paced environments and takes pride in delivering exceptional guest experiences. You'll handle high-volume check-ins, manage concierge requests, and ensure seamless operations during our busiest evening hours. We provide paid training, advancement opportunities, and a supportive team culture.
Responsibilities
- Manage front desk operations during evening shifts, including guest check-ins/check-outs and phone systems
- Process payments and manage billing inquiries with precision
- Coordinate with housekeeping and security teams for operational excellence
- Handle guest complaints and resolve issues proactively with empathy
- Maintain accurate guest records using our property management system
- Execute emergency procedures and security protocols
- Assist with event coordination and VIP guest services
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 2 years front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Michigan driver's license with clean record
- Availability to work evenings, weekends, and holidays
- Basic knowledge of Detroit tourism attractions