Job Description
Join our award-winning team at Grand Orleans Hospitality as an Evening Receptionist and receive an exclusive $1,500 sign-on bonus! We're seeking a polished professional to create memorable first impressions during our peak evening hours. This role combines exceptional guest service with administrative precision in the heart of New Orleans' vibrant French Quarter.
As the evening face of our luxury boutique hotel, you'll manage check-ins, handle VIP requests, and resolve inquiries with poise and efficiency. Enjoy competitive pay, comprehensive benefits, and the unique opportunity to work in one of America's most dynamic cities.
Responsibilities
- Manage seamless guest check-ins/check-outs during evening hours (3 PM - 11 PM)
- Process reservations and maintain accurate guest records in PMS system
- Handle cash transactions and manage credit card authorizations
- Coordinate with housekeeping and security teams for operational excellence
- Resolve guest inquiries and complaints with exceptional service standards
- Prepare nightly reports and manage front desk operations
- Assist with valet services and luggage handling as needed
Qualifications
- Minimum 1 year experience in hospitality or customer service role
- Proficient with hotel management systems (e.g., Opera, StayNTouch)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environment
- Valid Louisiana driver's license (for valet operations)
- Flexible availability including weekends and holidays
- Basic knowledge of New Orleans attractions and services
- Professional appearance and warm, approachable demeanor