Job Description
Join our award-winning hospitality team as an Evening Receptionist at Premier Hospitality Group! We're seeking a polished professional to manage our front desk operations during evening hours. This role offers a dynamic environment where you'll be the first point of contact for our high-profile guests, ensuring exceptional service while maintaining operational excellence.
Why you'll love this role:
- Competitive hourly pay plus performance incentives
- Evening schedule (4 PM - 12 AM) with weekend rotation
- Comprehensive training and career advancement opportunities
- Modern, downtown Colorado Springs location with stunning mountain views
Responsibilities
- Manage front desk operations including check-ins/check-outs and guest inquiries
- Answer multi-line phone system and route communications appropriately
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Handle guest complaints with professionalism and discretion
- Prepare daily reports and maintain guest preference databases
- Uphold brand standards through exceptional customer service
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with PMS systems (Opera/Micros preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Professional appearance and polished demeanor
- Valid Colorado driver's license and reliable transportation
- Availability to work weekends and holidays