Job Description
Join our dynamic team at Metropolitan Hospitality Group as an Evening Receptionist! We're seeking enthusiastic individuals with no prior experience to become the welcoming face of our luxury downtown hotel. This evening position (3 PM - 11 PM) offers comprehensive training and growth opportunities in the hospitality industry. Perfect for students, career changers, or those seeking a flexible schedule. Enjoy competitive pay, complimentary meals during shifts, and a vibrant work environment in Pittsburgh's cultural district.
Responsibilities
- Greet and assist guests with check-in/check-out processes
- Manage phone calls and reservations professionally
- Operate hotel management systems with training provided
- Handle guest inquiries and resolve service issues
- Maintain clean and organized reception area
- Coordinate with security and housekeeping teams
- Process payments and manage cash drawer
- Complete nightly audit reports
Qualifications
- No prior experience required - we train everything!
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to remain calm under pressure
- Basic computer literacy (training provided)
- Flexible evening availability (3 PM - 11 PM)
- Positive attitude and customer service mindset
- High school diploma or equivalent