Job Description
Are you looking for a rewarding evening position in Tampa, FL?
Suncoast Luxury Hotel & Spa is currently seeking a dedicated and professional Evening Receptionist to join our vibrant team. In this role, you will be the first point of contact for our guests, ensuring a seamless and memorable experience during our evening operations.
We pride ourselves on delivering exceptional service and are looking for someone who thrives in a fast-paced environment.
Responsibilities
- Greet and welcome guests warmly upon arrival and departure, ensuring a professional and welcoming atmosphere.
- Manage the front desk operations efficiently, including check-ins, check-outs, and managing room keys.
- Answer and direct incoming phone calls and emails promptly and professionally.
- Assist with administrative tasks such as data entry, filing, and maintaining guest records.
- Handle guest inquiries, complaints, and special requests with a focus on problem resolution and guest satisfaction.
- Ensure the lobby and reception area are clean, organized, and presentable at all times.
Qualifications
- High school diploma or equivalent is required.
- Previous experience as a Receptionist or in a customer service role is preferred.
- Strong computer literacy, including proficiency in MS Office and hotel management software (e.g., Opera, FrontDesk).
- Excellent communication and interpersonal skills.
- Ability to work evenings, weekends, and holidays as required.
- Professional demeanor and a positive attitude.