Job Description
Join our award-winning luxury hotel as an Evening Receptionist and become the first point of contact for our discerning guests. This evening position (3:00 PM - 11:00 PM) offers competitive pay, comprehensive benefits, and a vibrant downtown Indianapolis location. You'll manage check-ins, handle VIP requests, and maintain our impeccable service standards while enjoying a supportive team environment. Perfect for hospitality professionals seeking a dynamic role with growth opportunities.
Responsibilities
- Manage seamless guest check-ins/check-outs using PMS systems
- Handle VIP requests and special arrangements with discretion
- Monitor security systems and access control during evening hours
- Coordinate with housekeeping and maintenance teams for immediate guest needs
- Process payments and maintain accurate financial records
- Uphold brand standards through exceptional phone and in-person communication
Qualifications
- 1+ years front desk or hospitality experience required
- Proficiency in Opera, Fidelio, or similar PMS systems
- Exceptional customer service and conflict resolution skills
- Ability to work independently during evening hours
- Valid Indiana driver's license and clean driving record
- Flexible availability including weekends and holidays