Job Description
Join our award-winning team as an Evening Receptionist at the Indianapolis Grand Hotel! We're seeking a polished professional to deliver exceptional guest experiences during our high-traffic evening hours. This is a prime opportunity to showcase your hospitality skills in a luxurious downtown setting while enjoying competitive pay and flexible scheduling. If you thrive in fast-paced environments and take pride in creating memorable moments for guests, this is your perfect match.
Responsibilities
- Warmly welcome and assist guests with check-in/check-out processes
- Manage multi-line phone system and handle guest inquiries efficiently
- Process reservations and coordinate with housekeeping/management teams
- Handle billing transactions and maintain accurate financial records
- Uphold impeccable facility standards during evening operations
- Address guest concerns promptly and escalate complex issues
- Coordinate transportation services and local recommendations
Qualifications
- 1+ years of front desk or hospitality experience preferred
- Exceptional communication and conflict resolution skills
- Proficiency with reservation systems (Opera, Marriott, etc.)
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible evening/weekend availability required
- Valid Indiana driver's license (for shuttle duties)
- Professional appearance and positive attitude