Job Description
Join our prestigious downtown luxury hotel as a Evening Receptionist and elevate your career with exceptional compensation and benefits. We seek a polished professional to embody our brand's elegance during evening hours while managing high-profile guest experiences. This role offers unparalleled growth opportunities in one of LA's most vibrant hospitality environments.
What We Offer:
- Competitive hourly wage starting at $25/hour with performance-based bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) matching program
- Exclusive employee discounts and lifestyle perks
- Professional development and advancement pathways
Responsibilities
- Deliver exceptional guest service during evening check-ins, check-outs, and concierge inquiries
- Manage multi-line phone system and digital communications with professionalism
- Coordinate VIP guest requests, transportation, and dining reservations
- Maintain meticulous security protocols for guest and property safety
- Handle billing inquiries and payment processing transactions
- Collaborate with night audit team for seamless operations handover
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 2 years luxury hospitality or high-end service industry experience
- Exceptional communication and conflict resolution skills
- Advanced proficiency in Opera/PMS and Microsoft Office Suite
- Ability to thrive in fast-paced environments with multitasking aptitude
- Valid California driver's license preferred
- Flexible availability including weekends and holidays
- Professional appearance and polished demeanor
- Bilingual (English/Spanish) proficiency highly desirable