Job Description
Join our dynamic team as an Evening Receptionist at Baltimore Hospitality Group! We're seeking a polished professional to manage our front desk operations during evening hours. Enjoy a fully equipped workspace with all necessary tools provided – from ergonomic furniture to advanced tech systems. This role offers flexible evening shifts (typically 4 PM - 12 AM) in a vibrant downtown Baltimore setting. Ideal candidates will thrive in fast-paced environments while delivering exceptional guest experiences.
Responsibilities
- Manage front desk operations including check-ins, check-outs, and guest inquiries
- Operate multi-line phone system and digital reservation platforms
- Maintain security protocols and access control for evening hours
- Coordinate with overnight staff for seamless shift transitions
- Process payments and maintain accurate financial records
- Prepare nightly reports and manage office supplies inventory
- Uphold brand standards through professional appearance and service
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years experience in front desk or customer service role
- Proficiency with PMS systems (Opera, etc.) and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Maryland driver's license (for occasional errands)
- Flexible availability including weekends and holidays
- Basic first aid/CPR certification (provided if needed)