Job Description
Join our award-winning team at Bakersfield Plaza Hotel as an Evening Receptionist! We're offering a sign-on bonus for exceptional candidates who bring energy and professionalism to our front desk operations. This is your chance to be the face of our luxury hotel during peak evening hours, creating memorable experiences for business and leisure travelers alike.
As a cornerstone of our guest services team, you'll handle check-ins, manage reservations, and resolve inquiries with grace under pressure. We provide comprehensive training, competitive benefits, and a collaborative work environment where your contributions are valued. Apply today and start your journey in hospitality excellence!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and accuracy
- Handle phone inquiries and reservations using our property management system
- Process payments and maintain secure financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest complaints promptly while maintaining service standards
- Prepare end-of-day reports and manage nightly audit procedures
- Uphold brand standards through professional appearance and demeanor
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail with financial transactions
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Basic knowledge of Bakersfield tourism attractions preferred