Job Description
Join our award-winning team at Harbor View Hospitality Group as an Evening Receptionist and be the welcoming face of our luxury waterfront resort. This pivotal role combines exceptional customer service with operational excellence in a stunning San Diego location. We offer competitive compensation, flexible scheduling, and opportunities for career growth within our renowned hospitality brand.
Responsibilities
- Manage front desk operations during evening shifts (4 PM - 12 AM)
- Provide exceptional guest service via phone, email, and in-person interactions
- Handle check-in/check-out procedures and room assignments
- Process payments and manage cash drawer with precision
- Coordinate with housekeeping and security teams for operational efficiency
- Resolve guest inquiries and concerns promptly and professionally
- Maintain accurate records of guest communications and requests
Qualifications
- Minimum 1 year experience in front desk or customer service role
- Exceptional communication and interpersonal skills
- Proficiency with hotel management software (Opera preferred)
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Professional appearance and polished demeanor
- Availability to work evenings, weekends, and holidays
- Basic knowledge of San Diego attractions and transportation