Job Description
Join our award-winning team at Premier Hospitality Group as an Evening Receptionist! We're urgently seeking a polished professional to be the face of our luxury downtown Omaha hotel during evening hours. This role offers competitive compensation, flexible scheduling, and opportunities for advancement within our renowned hospitality brand.
As the evening ambassador, you'll create memorable guest experiences while managing front desk operations during peak hours. Our ideal candidate thrives in fast-paced environments, possesses exceptional communication skills, and embodies our commitment to service excellence. If you're ready to launch your hospitality career in a supportive growth-oriented environment, apply now!
Responsibilities
- Provide exceptional guest service through personalized check-in/check-out experiences
- Manage multi-line phone system and route inquiries efficiently
- Handle reservation modifications and room status updates in PMS
- Process payments and manage cash drawer with 100% accuracy
- Coordinate with housekeeping and security teams for seamless operations
- Respond to guest inquiries and resolve service issues proactively
- Prepare nightly reports and maintain front desk organization
- Assist with valet services during high-traffic evening periods
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency with hotel management systems (e.g., Opera, RoomKey)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Professional appearance and polished phone etiquette
- Flexible availability including evenings, weekends, and holidays
- Basic knowledge of Omaha attractions and transportation
- Valid Nebraska driver's license (for valet duties)