Job Description
Join our dynamic team as an Evening Receptionist at Urban Hospitality Group! We're seeking a polished professional to deliver exceptional guest experiences during evening hours. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and value creating memorable first impressions. Enjoy competitive pay, flexible scheduling, and a supportive work culture in Baltimore's vibrant downtown district.
Responsibilities
- Manage front desk operations during evening shifts with professionalism and efficiency
- Handle guest check-ins/check-outs using hotel management software
- Answer multi-line phone calls and direct inquiries appropriately
- Process payments and manage cash drawer reconciliation
- Coordinate with housekeeping and security teams for seamless operations
- Maintain a clean, organized reception area
- Assist with event setup and concierge services as needed
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency with reservation systems (e.g., Opera, Cloudbeds)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and problem-solving abilities
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required