Job Description
Join our dynamic team at Horizon Plaza Suites as a Part-Time Evening Receptionist and become the first point of contact for our valued guests. This role offers flexible evening hours (typically 3 PM - 11 PM) in a fast-paced luxury hotel environment. You'll handle check-ins, manage reservations, and deliver exceptional service while showcasing your organizational skills. Perfect for students or professionals seeking supplemental income with growth opportunities.
Responsibilities
- Manage guest check-ins/checkouts using hotel management software
- Answer multi-line phone system and direct inquiries efficiently
- Process payments and maintain accurate cash drawer records
- Coordinate with housekeeping and maintenance teams for guest requests
- Assist with event setup and concierge services during evening hours
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or front desk experience preferred
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Strong written and verbal communication skills in English and Spanish
- Ability to multitask in high-pressure situations
- Basic knowledge of El Paso area attractions and services
- Flexible availability including weekends and holidays