Job Description
Join the vibrant team at Grand Plaza Hotel as our Evening Receptionist and be the first point of contact for our esteemed guests during their evening hours. This role offers a unique opportunity to showcase exceptional hospitality skills in a luxurious downtown setting. We're seeking a professional with a warm demeanor and strong organizational abilities to manage front desk operations, ensure guest satisfaction, and maintain a seamless check-in/check-out experience during evening shifts. Enjoy competitive pay, flexible scheduling, and a supportive work environment in the heart of St. Louis.
Responsibilities
- Manage front desk operations during evening hours (4 PM - 12 AM), including check-in/check-out processes
- Handle guest inquiries, reservations, and requests with exceptional professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for guest needs
- Perform nightly audits and prepare shift reports
- Maintain a clean, organized, and welcoming lobby environment
- Utilize hotel management software efficiently
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with attention to detail
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays