Job Description
Join our award-winning team as an Evening Receptionist in the heart of Nashville's vibrant hospitality scene! Premier Hospitality Group is seeking a polished professional to deliver exceptional guest experiences during our busiest evening hours. This full-time role offers competitive compensation, comprehensive benefits, and a dynamic work environment where your people skills truly shine.
Why You'll Love Working With Us:
- Competitive hourly wage + performance bonuses
- Comprehensive benefits package (health/dental/vision, 401k)
- Professional development opportunities
- Modern downtown Nashville location
- Inclusive, supportive team culture
Responsibilities
- Manage front desk operations during evening shift (5 PM - 1 AM)
- Deliver exceptional guest service via phone, email, and in-person
- Coordinate VIP reservations and special event logistics
- Process check-ins/checkouts using PMS software
- Handle billing inquiries and payment processing
- Maintain immaculate lobby and common areas
- Collaborate with security and housekeeping teams
- Resolve guest issues with discretion and professionalism
Qualifications
- Minimum 2 years hospitality/reception experience
- Proficiency with Opera PMS or similar hotel software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Professional appearance and polished demeanor
- Valid Tennessee driver's license
- Flexible availability including weekends/holidays
- Basic knowledge of Nashville attractions/events