Job Description
Join our dynamic team as an Evening Receptionist at Miami Hospitality Group! Be the welcoming face of our luxury hotel during evening hours, delivering exceptional guest experiences while managing front desk operations. We offer competitive pay, flexible scheduling, and a vibrant work environment in the heart of Miami. Perfect for detail-oriented professionals who thrive in fast-paced settings.
What We Offer:
- Competitive hourly pay ($18-$24)
- Evening shift flexibility (3 PM - 11 PM)
- Comprehensive training program
- Opportunities for career advancement
- Employee discounts on hotel services
Responsibilities
- Manage front desk operations during evening hours (3 PM - 11 PM)
- Check guests in/out efficiently using hotel management systems
- Handle guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and security departments
- Process payments and manage cash drawer reconciliation
- Maintain accurate guest records and reservation systems
- Prepare daily reports for management review
- Ensure lobby and reception areas remain immaculate
Qualifications
- Minimum 1 year receptionist or customer service experience
- Proficiency with hotel management software (e.g., Opera)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities under pressure
- Professional appearance and demeanor
- Ability to multitask in high-traffic environments
- Flexibility to work weekends and holidays
- High school diploma or equivalent required